I don't know if it is just me - but people seem to be acting strangely today. First off, I woke up not feeling very well, so I called my hair salon and canceled my appointment for the afternoon. I know the hairdresser does not come in to the salon until after noon, so I felt my 10:00 a.m. call could save her some time. The receptionist was very nice, asking if I would like to reschedule. I said yes, but probably later in the month, and I would call. Then, she asked me if I minded answering why I was canceling.
Since when do you need to provide the REASON when you cancel a hair appointment? I would never cancel just for the heck of it. I do understand that their time is money. But I have never been asked that personal of a question from a receptionist of a hair salon. I know the salon is hurting. It was totally empty when I was there a couple of months ago. This once thriving enterprise with at least 20 hairdressers, full-on salon with massage, nails, facials, etc. Empty. In fact, they had called and offered me a special just last week. Free haircut with color, for this month only.
I know the hairdresser is going through difficult times. A recent long-term relationship with a man ended, a move from California to Nevada, (away from children and grandchildren), etc., etc. She was trying to re-build a new clientele and life. The haircut - not so good. But everyone can have an off day, right? We'll give her another chance. We scheduled, taking advantage of the special.
So the cancellation was not taking a spot that could not now be filled by a waiting list of clientele. Why did they need to know why I was canceling? I had already said I would reschedule, so it was obvious that I was coming back. Anyway, I answered with "personal reasons" and left it at that. Maybe I should have given detail; like my stomach is churning, eyes burning, and I ache all over. I wonder if she would have wanted to hear the details after all. Or maybe she would have said too much sharing!
The second incident involved a Macy's furniture saleswoman. But I'll save that for tomorrow. Enough, for one day.