Tuesday, February 10, 2009

People are acting strangely...


I don't know if it is just me - but people seem to be acting strangely today. First off, I woke up not feeling very well, so I called my hair salon and canceled my appointment for the afternoon. I know the hairdresser does not come in to the salon until after noon, so I felt my 10:00 a.m. call could save her some time. The receptionist was very nice, asking if I would like to reschedule. I said yes, but probably later in the month, and I would call. Then, she asked me if I minded answering why I was canceling.
What??
Since when do you need to provide the REASON when you cancel a hair appointment? I would never cancel just for the heck of it. I do understand that their time is money. But I have never been asked that personal of a question from a receptionist of a hair salon. I know the salon is hurting. It was totally empty when I was there a couple of months ago. This once thriving enterprise with at least 20 hairdressers, full-on salon with massage, nails, facials, etc. Empty. In fact, they had called and offered me a special just last week. Free haircut with color, for this month only. 
I know the hairdresser is going through difficult times. A recent long-term relationship with a man ended, a move from California to Nevada, (away from children and grandchildren), etc., etc. She was trying to re-build a new clientele and life. The haircut - not so good. But everyone can have an off day, right? We'll give her another chance. We scheduled, taking advantage of the special. 
So the cancellation was not taking a spot that could not now be filled by a waiting list of clientele. Why did they need to know why I was canceling? I had already said I would reschedule,  so it was obvious that I was coming back. Anyway, I answered with "personal reasons" and left it at that. Maybe I should have given detail; like my stomach is churning, eyes burning, and I ache all over. I wonder if she would have wanted to hear the details after all. Or maybe she would have said too much sharing!

The second incident involved a Macy's furniture saleswoman. But I'll save that for tomorrow. Enough, for one day.

7 comments:

Rose said...

I was a walk-in and got my hair cut today......so that evens the hair dresser situation out. LOL

I asked the woman who cut my hair how business was and she said, "Terrible, people still come but not as often." I know my clients cutting back too. Hard times for some.

Ramesh said...

Its probably the receptionist just trying to find out if they did anything wrong or if you are shifting to some other salon. When you run a business and there are no customers , its sickening feeling in the pit of the stomach. And when the one customer for the day cancels, you know ....

Jo said...

There's a full moon right now. That makes receptionists --- and everyone else on the planet --- act very strangely.

And yes, Ramesh is probably right. They're probably thinking you're going somewhere else, and they're wondering why.

I hope you feel better soon!

Jeninacide said...

I don't like the look of that EYE you posted there. Damn full moon.

willow said...

It was definitey the remnants of Monday's full moon. No doubt about it.

Faithful said...

That eye looks more scared than strange! like many of us..wondering how we are going to make our dollar(s) streeeetch to make ends meet! I'm sure that is what you are experiencing! Some people (like me) are ready to FREAK OUT!

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